Sara Thurman
User Operations
San Francisco Bay Area United States
Summary
🤩
Rockstar🎓
Top SchoolSara Thurman is a user-operations and customer-success leader with 11 years of experience blending technical hands-on engineering, product design, and support leadership across startups and government. Currently at OpenAI after scaling global support and engineering teams at Tray.io, she has a track record of turning customer signals into revenue-driving product decisions and operational systems. Her background includes deep technical work—coding Python, SQL and Java EE components at the U.S. Census Bureau and building automated geospatial processing—so she speaks comfortably to engineers and nontechnical stakeholders alike. Sara also brings product design empathy from volunteer and freelance UX work, conducting usability tests with vulnerable populations to inform accessible design systems. She is based in the San Francisco Bay Area and is known for reducing process friction (e.g., dramatically cutting deployment and processing times) while scaling support functions for growth-stage organizations.
11 years of coding experience
8 years of employment as a software developer
User Experience Design, User Experience Design at General AssemblyBachelor of Science (BS) Geography, Bachelor of Science (BS) Geography at University of LouisvilleMaster's of Urban & Environmental Planning, Master's of Urban & Environmental Planning at University of Virginia
Github Skills (50)
integrate9
segment9
directive9
analyticsjs8
web-application7
javascript7
angularjs6
leaflet6
cloudwatch5
monorepo5
integrations5
google-analytics5
analytics4
appboy4
angular4
Programming languages (7)
Github contributions (5)
srthurman/TransitTally
Aug 2015 - Mar 2016
Contributions:26 commits, 17 pushes, 1 branch in 6 months
srthurman/srthurman.github.io
Aug 2015 - Nov 2019
Contributions:1 release, 6 PRs, 31 pushes in 4 years 3 months
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