Summary
Sarah Gichuru is a Senior Technical Operations Engineer based in Nairobi with 11 years of hands-on experience designing, deploying, and supporting VoIP and cloud PBX solutions. She specializes in cloud PBX deployment on physical and virtual servers, Yealink video conferencing integration, and end-to-end network infrastructure configuration including routers, switches, OLTs and IP telephony. Her background spans security systems (CCTV, access control, biometrics), CRM-telephony integrations such as Zoho, and e-commerce website development, reflecting a rare blend of communications engineering and web ops. At Swift Technologies she progressed from Technical Support Engineer to a senior ops role, actively selling and operating hosted PBX instances while running training programs for integrators. Currently expanding her cybersecurity expertise through the Cybershujaa program at USIU-A, she pairs practical deployment experience with growing security analysis skills. Colleagues rely on her strong troubleshooting instincts and ability to translate complex telecom systems into customer-facing solutions.
11 years of coding experience
Bsc computer science, Computer Software Engineering, Bsc computer science, Computer Software Engineering at Karatina University
Cybershujaa program, Cyber security Analyst, Cybershujaa program, Cyber security Analyst at United States International University - Africa