Sarath Nair
Technical Specialist at Clario
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolSarath Nair is a seasoned technical specialist with 11 years of customer-facing experience, currently supporting clinical trial operations and client success at Clario from Bengaluru. He excels at resolving complex escalations across phone, email, and chat, and has repeatedly built and improved real-time support processes, notably creating the chat workflow at Chingari. Sarath combines strong communication and empathy with a logical, principle-driven approach to troubleshooting, ensuring minimal disruption to studies and high customer satisfaction. His background spans health-tech and consumer platforms, giving him a practical grasp of cross-functional coordination between operations, logistics, and product teams. Comfortable as a single point of contact, he routinely mentors junior colleagues and documents processes to sustain service continuity. He brings a calm, adaptable mindset to high-pressure situations and a track record of turning customer feedback into operational improvements.
11 years of coding experience
1 year of employment as a software developer
Physics, Physics at C S Azad H S School
Github Skills (40)
postman8
crud8
bruno8
chrome-extension8
http-interceptor8
api-client7
postman-collection7
fiddler7
api7
canjs6
dom6
proxy-server6
mock-server6
api-rest6
javascript6
Programming languages (4)
Github contributions (5)
sarathnair/shopping-cart
Oct 2016 - Oct 2016
Contributions:8 pushes, 1 branch in 1 day
sarathnair/nearbyRestaurants
Nov 2016 - Nov 2016
Contributions:4 pushes, 1 branch in 1 day
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