1st Level Support Engineer at Kommunales Jobcenter Kreis Groß-Gerau
Berlin, Germany
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Summary
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Sascha Picard-maureau is a seasoned 1st Level Support Engineer based in Berlin with a decade of hands-on experience across 1st and 2nd level IT support. He has been providing frontline support at Kommunales Jobcenter Kreis Groß-Gerau since 2017 after six years in technical support at IT for You GmbH, combining strong user-facing skills with practical troubleshooting. His background in business administration and studies in Wirtschaftsinformatik give him a solid bridge between technical systems and organizational needs. Sascha brings steady operational knowledge of helpdesk processes, incident resolution, and stakeholder communication in public-sector and private environments. An interest in geo and web technologies—hinted at his GitHub bio—adds a layer of curiosity for spatial and web-focused tooling beyond standard support duties. Reliable, patient, and process-oriented, he excels at turning recurring issues into lasting improvements.
10 years of coding experience
Ohne, Wirtschaftsinformatik, Ohne, Wirtschaftsinformatik at Fachhochschule Köln
IHK-Prüfungszeugnis, Kaufmann im Groß- und Außenhandel, IHK-Prüfungszeugnis, Kaufmann im Groß- und Außenhandel at Fibrolux GmbH
following https://www.udemy.com/course/the-complete-guide-to-angular-2
Contributions:45 pushes, 29 branches in 1 month
angular-2angularfollowing
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Sascha Picard-maureau - 1st Level Support Engineer at Kommunales Jobcenter Kreis Groß-Gerau