Saumik Paul
Senior Technical Support Engineer - OpenStack at Red Hat
Bengaluru, Karnataka, India
Summary
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RockstarSaumik Paul is a Senior Technical Support Engineer focused on Red Hat OpenStack Platform with six years of hands-on experience in cloud operations, troubleshooting, and automation. Based in Bengaluru, he specializes in reproducing customer issues in lab environments, performing root cause analysis, and collaborating with engineering to drive fixes while also improving product documentation and knowledge bases. He has a strong operations background—deploying multi-node OpenStack and Ceph clusters, integrating IdM, and executing zero-data-loss live workarounds for thousands of workloads. Saumik routinely automates routine tasks with BASH and Ansible, cutting manual effort by around 50%, and has authored training content and labs that standardized onboarding and troubleshooting workflows. Comfortable presenting and teaching, he has led trainings and internal knowledge sessions that translate deep system-level insight into practical guidance for users and teams. Notably, his blend of frontline customer support and lab-driven problem reproduction helps turn elusive production issues into reproducible engineering fixes.
5 years of coding experience
2 years of employment as a software developerProgramming languages (1)
Github contributions (3)
rht-saumik/rht-saumik.github.io
Jun 2021 - Jun 2021
Contributions:5 pushes, 1 branch in 1 day
rht-saumik/DO180-apps
Jun 2021 - Jun 2021
DO180 Repository for Sample Applications
Contributions:1 push, 1 branch in 1 day
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