Summary
Saurabh Gokhale is a Technical Consultant with 13 years of IT experience and 3.6 years specializing in ServiceNow development, currently working at Tata Consultancy Services. He brings deep hands-on expertise across ITSM modules—Client Scripts, Business Rules, UI Policies, SLAs, Service Catalog, Record Producers, Flow Designer and GlideRecord—backed by multiple ServiceNow certifications (CSA, CAD, CIS-HRSD, CIS-ITSM). Prior roles at Tech Mahindra, Eaton, WNS and Wipro reflect a steady progression from operations and technical services to senior engineering and platform consulting. He excels at translating complex service processes into automated, auditable workflows and actionable dashboards that improve SLA compliance and reporting. Based in Nagpur with a BE in Computer Technology, he combines enterprise implementation experience with a practical focus on maintainable form design and scheduled automation. An understated strength is his track record of bridging ops and development teams to deliver measurable service improvements in large organizations.
13 years of coding experience
13 years of employment as a software developer
Rashtrasant Tukadoji Maharaj Nagpur University