Summary
Saurav Gupta is a ServiceNow developer and Packaged App Development Analyst at Accenture with a strong foundation in ITSM and 8 years of engineering experience. A Certified ServiceNow System Administrator, he specializes in configuring and optimizing Incident, Problem, Change, and Request Management to drive automation and measurable service improvements. His background blends enterprise delivery at Accenture with research internships and cloud/AI exposure at AWS and university labs, reflecting comfort across both applied engineering and exploratory work. Based in Chennai, he combines a hands-on, process-first approach with a passion for continuous learning and building solutions that deliver clear business impact. Notably, he pairs practical platform customization skills with a research-minded curiosity that helps surface non-obvious automation opportunities.
8 years of coding experience
2 years of employment as a software developer
B.tech Computer Science, B.tech Computer Science at Vel Tech Rangarajan Dr. Sagunthala R & D Institute of Science & Technology, Chennai