Scarlett Rolfe
Associate Manager - Client Care Specialist
Melbourne, Victoria, Australia
Summary
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RockstarScarlett Rolfe is a client care leader with 10 years' experience across financial services and telecommunications, currently serving as Associate Manager - Client Care Specialist at Macquarie Group. She combines frontline collections and case management expertise from Commonwealth Bank with operational and technical roots from roles at Optus and NAB, enabling a practical, process-driven approach to customer experience. Known for a keen eye for user-facing design, she has contributed UI/UX improvements to an open-source CLI documentation site, demonstrating cross-disciplinary strengths beyond pure client services. Based in Greater Melbourne, Scarlett focuses on turning complex enquiries into clear outcomes while coaching teams to deliver consistently excellent service.
10 years of coding experience
1 year of employment as a software developer
Github Skills (11)
ux-design10
docusaurus10
ui-design10
css9
react8
javascript6
dart3
flutter-game3
flutter3
cli3
flutter-apps3
Programming languages (6)
Github contributions (5)
VeryGoodOpenSource/very_good_cli
Oct 2022 - Nov 2022
A Very Good Command-Line Interface for Dart created by Very Good Ventures 🦄
Role in this project:
UI/UX Designer
UI/UX DesignerContributions:45 reviews, 21 commits, 37 PRs in 1 month
Contributions summary:Scarlett primarily focused on updating the user interface and design elements of the documentation site. They made significant changes to the landing page, including logo and hero image updates for dark mode, and redesigned the homepage layout and content. Their contributions also included modifications to the site's style, footer, and navigation, enhancing the overall user experience and visual appeal.
flutter-packageventurescommand-line-interfacedartflutter
VGVentures/.github
Sep 2021 - Aug 2022
Contributions:15 commits, 17 pushes, 1 branch in 11 months
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