Summary
Scott Dudek is a Senior AI Strategy Manager in Seattle who designs and deploys AI-driven contact center and CX platforms to boost revenue and cut costs. With an 8-year track record across Microsoft, T-Mobile, Fortive, Emerson, and Keyence, he blends product, go-to-market, and cross-functional program leadership to turn data and LTV models into multimillion-dollar growth and cost-savings initiatives. At Microsoft he authored strategic playbooks and helped quantify customer LTV to unlock rapid promotion-driven revenue, and he’s also the author of the practical "Learning Microsoft Endpoint Manager" book. A Kellogg MBA and enterprise systems engineering graduate, Scott pairs analytical rigor with hands-on commercial execution—he’s comfortable hiring and scaling teams, leading diligence and launches in new markets, and translating technical capability into partner and channel wins. Notably, he combines industrial product-launch experience with current AI strategy work, giving him a rare perspective on operationalizing AI in large consumer-facing service organizations.
8 years of coding experience
13 years of employment as a software developer
Kellogg School of Management
B.S. Enterprise Systems Engineering, B.S. Enterprise Systems Engineering at University of Illinois Urbana-Champaign