Scott Francis
Sr. Technical Writer at Microsoft
Greater Seattle Area United States
Summary
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RockstarScott Francis is a Sr. Technical Writer and customer-success focused technologist who translates complex Microsoft 365 and SaaS platform architectures into practical guidance for global audiences. With a background spanning enterprise unified communications, contact center technologies, and PSTN operations, he combines hands-on UC engineering with strategic consulting to help IT teams and executives realize value-based outcomes. At Microsoft he partners with product groups to govern and produce authoritative technical content, including guidance around Microsoft Copilot and large-scale migrations. His career path—from T-Mobile and Avanade to Premera and county government—reflects a rare blend of service delivery, managed services architecture, and product-focused customer success. Known for improving operational fidelity and measurable adoption metrics, he brings a people-first approach to technical documentation and enablement. Continuously curious, Scott leverages both technical depth and cross-functional collaboration to turn why solutions matter into how teams succeed.
1 year of coding experience
15 years of employment as a software developer
Github Skills (6)
powershell10
openxml10
microsoft-teams10
skype10
skype-for-business10
microsoft8
Programming languages (1)
Github contributions (5)
pavellatif/office-docs-powershell
Nov 2024 - Mar 2025
PowerShell Reference for Office Products - Short URL: aka.ms/office-powershell
Contributions:7 pushes in 4 months
Petri-X/OfficeDocs-SkypeForBusiness
Jan 2025 - Jan 2025
Skype for Business and Microsoft Teams documentation
Contributions:2 pushes in 1 day
microsoft-teamsskype-for-businessskypemicrosoft
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