Summary
Scott Gilbert is a customer success and product leader with 25+ years in technology who consistently builds teams, products, and programs from zero to one across startups, growth companies, and large enterprises. He has led partner and customer initiatives at Salesforce and Google—driving major PRM platform launches, improving partner CSAT, and managing a $50M+ ARR portfolio with zero attrition. Scott excels at creating order from chaos, applying design thinking and lean startup methods to accelerate time-to-market and validate new service concepts, including securing investment for AI-powered offerings. Based in Sunnyvale, he combines executive relationship-building with hands-on product and incubation experience, and is known for turning complex stakeholder landscapes into measurable business outcomes. An uncommon strength is his track record of translating voice-of-customer insights into multi-million dollar strategic investments and operational cost reductions.
11 years of coding experience
18 years of employment as a software developer
BBA, Marketing, International Management, BBA, Marketing, International Management at The University of New Mexico
Japanese, Spanish