Scott Habicht
Vice President Of North American Customer Operations
Elkridge, Maryland, United States
Summary
👤
Senior🎓
Top SchoolScott Habicht is a seasoned customer operations and support executive with over 25 years in enterprise software, currently serving as Vice President of North American Customer Operations at Halon. He has a proven track record scaling global support organizations and sales engineering efforts that have driven $30M+ in direct sales and helped sustain over $80M in annual renewals. At SparkPost he built 24x7 multinational support coverage, lifted CSAT consistently above 90%, and engineered reporting consolidations that cut quarterly reporting from a week to under an hour. A hands-on leader with roots in sales engineering and operations, he combines technical troubleshooting, documentation authorship, and on-site consulting to close complex deals and reduce escalations to zero. He pairs advanced academic credentials (MS in IT Project Management and an MBA) with a curious entrepreneurial streak—having run niche ventures in craft beer promotion and live music photography—bringing both strategic rigor and creative customer empathy to his teams.
8 years of coding experience
24 years of employment as a software developer
Master of Science - MS, Information Technology Project Management, 3.9, Master of Science - MS, Information Technology Project Management, 3.9 at University of Maryland Global CampusUMBC
Github Skills (25)
sparkpost10
momentum10
react9
documentation8
gatsby8
organize7
tesla4
bulk-operation3
javascript3
browser3
google-photos3
portal3
chrome-extension2
docker2
spotify2
Programming languages (7)
Github contributions (5)
SparkPost/momentum-documentation
Jul 2017 - Apr 2019
Repository for Momentum Documentation
Contributions:65 commits, 29 pushes, 1 branch in 1 year 9 months
momentum
Skibit/UltimateSpotifySearch
Aug 2019 - Jan 2020
Repository for the Ultimate Spotify Search add-on for Firefox, Chrome and Opera
Contributions:2 pushes in 4 months
firefoxoperaspotifychromespotify-search
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