Scott Tucker is a veteran APAC customer success and professional services leader with two decades of experience turning AI and data initiatives into measurable enterprise outcomes across ASEAN, ANZ, Japan, Korea and Greater China. Currently VP for Customer Success & Professional Services, APAC at PTC, he combines disciplined operating cadence, executive alignment and services P&L stewardship to make post‑sales proactive, predictable and profitable. Previously he scaled DataRobot’s APAC business 6× and drove Azure OpenAI adoption at Microsoft through an Acceleration Factory approach that earned global operational awards. A servant‑led coach, he creates psychological safety and clarity in ambiguity to enable teams to deliver complex, multi‑market deployments. He’s particularly focused on agentic AI to embed task‑specific agents into CS/PS workflows to surface risk early, cut manual effort and accelerate time‑to‑value—an approach informed by hands‑on solution architecture experience with Dynamics 365.
9 years of coding experience
4 years of employment as a software developer
Palmerston North Boys' High School
Bachelor of Science Computer Science, Bachelor of Science Computer Science at Massey University
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Scott Tucker - Director, CSA Data & AI, Microsoft ASEAN