Summary
Sean Cooper is a pragmatic technology leader and co-founder with over a decade of experience building customer operations, support organizations, and global hiring solutions that prioritize reliability and scale. He has progressed from hands-on software engineering and technical support at IBM to directing customer success at PingCAP and now scaling HR and EOR services as VP at Universal Work Hub. Sean combines deep technical empathy with operational rigor—driving cross-functional alignment, product feedback loops, and process improvements that measurably boost satisfaction and efficiency. As a consultant and founder he translates enterprise lessons into practical programs that reduce escalations and improve product quality. Outside of pure tech, he’s also a certified nutrition coach who applied the same data-driven, iterative approach to lose and sustain an 85 lb weight loss, showing a rare blend of personal discipline and habit-forming expertise. Based in New Braunfels, Texas, he’s known for building teams and systems so dependable executives forget what a Sev-1 feels like.
8 years of coding experience
19 years of employment as a software developer
University of Texas at San Antonio