Summary
Sean Crain is an IT Remote Support Technician with eight years of hands-on experience diagnosing and resolving hardware, software, and account issues for academic environments. He progressed from campus help desk roles to domain administration at Arkansas State University-Beebe, gaining Active Directory and system deployment expertise before moving to a remote support role at Arcare. Sean pairs strong customer-service experience—having handled thousands of student, staff, and faculty calls—with practical technical skills in remote troubleshooting and ticket management. Building and maintaining his own website since 2012 and creating successful Minecraft mods like the Nosiphus Furniture Mod demonstrates his long-standing curiosity and applied coding ability. He holds an AAS in Computer Systems Networking and is completing a BS in Engineering Technology with a 3.91 GPA, reflecting both practical and academic strength.
8 years of coding experience
Associate of Arts and Sciences - AAS, Computer Systems Networking and Telecommunications, 4.0, Associate of Arts and Sciences - AAS, Computer Systems Networking and Telecommunications, 4.0 at Arkansas State University-Beebe
Bachelor of Science - BS, Engineering Technology; Emphasis in Computer Systems, 3.91, Bachelor of Science - BS, Engineering Technology; Emphasis in Computer Systems, 3.91 at Arkansas State University
High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, 3.9, High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, 3.9 at Searcy High School