Sean Henry
Technical Services Engineer II at Kiteworks
Portland, Oregon, United States
Summary
🤩
Rockstar🎓
Top SchoolSean Henry is a product manager who turns deep technical empathy into measurable product gains, with nine years in SaaS and a prior 18-year career in semiconductor fabs. He moved from maintaining 99% CSAT and becoming New Relic’s Alerts subject-matter expert to owning product strategy for alert/detection configuration, driving a 23% YOY engagement lift and an 80% reduction in alert management COGS. Comfortable in the weeds—mentoring peers, authoring customer-facing deep dives, and troubleshooting complex configurations—he excels at translating customer pain into engineering and design priorities. Sean pairs hands-on technical background (full-stack training, scripting, and cloud/infra troubleshooting) with product instincts to balance UX improvements and profitability. Now based in Portland, he focuses on prioritizing work across bugs, tech debt, and new features while acting as a clear liaison between leadership, design, and engineering. An unusual blend of wafer-fab precision and SaaS product craft gives him a rare ability to simplify complex systems for customers and teams alike.
9 years of coding experience
7 years of employment as a software developer
38 credits in Math Composition French and Drama, 38 credits in Math Composition French and Drama at Seattle Central CollegeFull Stack Software Development, Full Stack Software Development at The Tech Academy
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (7)
newrelic10
asciidoc10
backlog10
documentation10
twitter3
javascript2
css2
Programming languages (2)
Github contributions (5)
HenryTech/docs-website
Nov 2020 - Oct 2021
New Relic Documentation 2.0
Contributions:19 pushes, 1 branch in 10 months
relicnew-relicdocumentation-site
HenryTech/Portfolio-Website
Nov 2016 - Mar 2017
Contributions:32 pushes, 1 branch, 1 issue in 3 months
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