Sean Horn
Principal Customer SRE at Chef Software
South Carolina, United States
Summary
👤
Senior🎓
Top SchoolSean Horn is a Principal Customer SRE with two decades of hands-on engineering experience, currently advising Fortune 500 customers on reliability, architecture, and operational best practices at Chef Software. He blends deep systems expertise—from HPUX and Oracle RAC to cloud-native tooling like Terraform, Kubernetes, Chef, and Ansible—with a practical focus on automation, documentation, and developer enablement. A prolific contributor to Chef’s docs and Zendesk knowledge base, he amplifies product value by turning customer empathy into actionable feedback for Product and Engineering. Sean has led hiring and onboarding innovations (including a real-world candidate testing system in AWS) and presented on service reliability at ChefConf. Comfortable leading remote senior teams or working independently, he prioritizes continuous improvement, lean/agile thinking, and measurable prevention of customer incidents. Based in South Carolina, he pairs a catalog of operational techniques with a knack for translating complex distributed-system problems into usable playbooks.
14 years of coding experience
13 years of employment as a software developer
Bachelors, Computer and Information Sciences, General, Bachelors, Computer and Information Sciences, General at University of Maryland
Github Skills (6)
chef-client10
chef-solo10
documentation10
technical-writing10
markdown-it9
markdown9
Programming languages (8)
Github contributions (5)
chef/chef-web-docs
Dec 2016 - Jan 2023
All The Documentation
Role in this project:
Technical Writer
Technical WriterContributions:66 commits, 74 PRs, 16 pushes in 6 years 2 months
Contributions summary:Sean primarily contributed to the project's documentation, focusing on clarifying and improving the existing content. Their work involved updating documentation for various features, including Chef Server, Chef Automate, and data collection, while also adding warnings for potential issues such as FQDN length. They also corrected typos and made overall formatting improvements to enhance readability and user understanding.
chef-workstationhabitatinspecdevrelchef
sean-horn/chef-workstation
Feb 2021 - Jan 2023
Chef Workstation gives you everything you need to get started with Chef, so you can automate how you audit, configure, and manage applications end environments.
Contributions:11 pushes, 1 branch in 1 year 10 months
everythingchef-workstationworkstationget-startedaudit
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