Sean Kirkby is a seasoned engineering leader with over 6 years in senior R&D roles (and two decades of broader technical and entrepreneurial experience) driving CX AI and cloud platform transformation at NICE. As VP of Engineering for CX AI he leads global teams that integrate generative and foundational models into customer experience products, pioneering AI-first platform design, quality management for AI systems, and rapid product iteration. He has a track record of scaling distributed organizations across four continents, moving core platforms to AWS, and forging deep partner and CRM integrations to keep NICE CXone market-leading. Known for blending product vision with hands-on delivery, he builds engineering cultures that emphasize velocity, transparency, and operational resilience. Based in Midvale, Utah, he augments his practical experience with formal studies in data science and machine learning from MIT IDS, reflecting a continual commitment to staying at the forefront of applied AI.
6 years of coding experience
32 years of employment as a software developer
Data Science and Machine Learning : Making Data-Driven Decisions Data Science and Machine Learning, Data Science and Machine Learning : Making Data-Driven Decisions Data Science and Machine Learning at MIT Institute for Data, Systems, and Society
Never graduated Physics Computer Science, Never graduated Physics Computer Science at Brigham Young University
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Sean Kirkby - Vice President, Engineering - CX AI at NICE