Sean Li
Senior Manager, Customer Support Engineering at Salesforce
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolSean Li is a Senior Manager in Customer Support Engineering at Salesforce with over 15 years of vendor support experience focused on middleware and integration technologies. He progressed from hands-on J2EE and WebLogic support roles at BEA and Oracle to customer architect and leadership positions at MuleSoft and Salesforce, blending deep technical troubleshooting with strategic team leadership. Sean is certified in customer support management and known for handling high-severity incidents and complex integrations that bridge product engineering and customer success. Based in Sydney, he combines operational rigor with a practitioner’s view of middleware internals, enabling faster resolution cycles and stronger developer relationships. A detail often overlooked: his career path reflects both product-side architecture work and frontline escalation management, giving him rare empathy for engineers and customers alike.
9 years of coding experience
20 years of employment as a software developer
BS, Computer Science, BS, Computer Science at Shanghai's Institude of Electric Power
Chinese, English
Stackoverflow
89reputation
7kreached
1answer
4questions
Github Skills (19)
mulesoft9
mule8
graphql6
vuejs26
quasar-framework6
firefox6
vue-apollo6
google-chrome6
vue6
apollo-client6
java6
javascript6
google-calendar-api6
apollo4
apollographql3
Programming languages (4)
Github contributions (5)
mulesoft/docs-access-management
Nov 2019 - May 2022
Contributions:16 commits, 13 PRs, 4 pushes in 2 years 6 months
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