Sean Luong
Customer Support Representative
Berkeley, California, United States
Summary
👤
Senior🎓
Top SchoolSean Luong is a Technical Support Engineer and QA professional based in Berkeley with 12 years of hands-on technical experience and 3+ years specializing in manual and Postman API testing for SaaS, web, and mobile products. He has combined Tier 2 support and QA roles across startups and enterprise contexts—helping scale reliability for millions of users and contributing backend fixes and test coverage improvements to notable open-source projects like Oppia. Known for translating customer feedback into actionable bug reports and test plans, Sean has driven measurable product improvements (1000+ test cases, 300+ test cases created at EV Connect, and 150+ bugs reported at Quivers) and shortened resolution cycles through cross-functional collaboration. His background in cognitive science informs a user-centered approach to quality and support, and his international teaching and liaison work in Vietnam highlights strong communication and cultural empathy. Outside of work he’s an avid coffee-shop explorer in the Bay Area, often turning casual conversations into product insights.
12 years of coding experience
Bachelor of Arts - BA, Cognitive Science, Bachelor of Arts - BA, Cognitive Science at University of California, Berkeley
Github Skills (7)
pytest10
python10
documentation10
testing10
unit-test9
unit-testing9
angularjs7
Programming languages (6)
Github contributions (5)
oppia/oppia
Sep 2018 - Nov 2018
A free, online learning platform to make quality education accessible for all.
Role in this project:
Back-end Developer & QA Engineer
Back-end Developer & QA EngineerContributions:9 commits in 1 month
Contributions summary:Sean primarily contributed to the codebase by fixing bugs and improving test coverage. Their work involved enforcing code style guidelines using `pylint-quotes`, refactoring code, and adding tests to the skill editor and topic viewer controllers. They also addressed issues in the HTML validation service and content migration tests. The user's contributions also included cleaning up dead code and making test coverage of core controllers and topics and skills dashboards 100%.
appenginereactpythonlearning-platformquality-education
seanluong/cookiecutter-python-cli
Oct 2017 - Sep 2020
A cookiecutter template for creating a Python CLI application using click
Contributions:15 commits, 7 PRs, 7 pushes in 2 years 11 months
pythonpython-clicookiecutter-templatepython3click
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