Sebastian Biesen
IT Support Technician at E-telegence
Falkirk, Scotland, United Kingdom
Summary
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SeniorSebastian Biesen is an IT Support Technician with 11 years of hands-on experience delivering client-facing technical support and coordinating complex support workflows across SMB and enterprise environments. Based in Falkirk, he brings fluency in both German and English, strong telephone and interpersonal skills, and a proven ability to stay organized and meet tight deadlines in fast-paced settings. His background spans tier-3 troubleshooting, product specialist roles, and network administration, giving him a practical breadth from hardware repair to managing small business website presences. Currently at E-telegence, he combines deep support experience with a knack for engaging customers and simplifying technical issues for non-technical stakeholders. An early career foundation in PC engineering and international call-center work informs his patient, customer-first approach and multicultural communication strengths.
11 years of coding experience
3 years of employment as a software developer
English, German
Github Skills (30)
echo-server9
google-drive-api8
echo8
specification7
rfc7
partial7
gameserver6
travis-ci6
rest-api5
google5
rest5
api5
windows5
continuous-integration5
drive5
Programming languages (6)
Github contributions (5)
JokerSolutions/JokerLibs
Nov 2016 - Jan 2017
Contributions:61 releases, 15 PRs, 129 pushes in 2 months
javajokerjava-librarieshelper-functions
TheNoviceProspect/rpi-test
Sep 2021 - Nov 2021
RaspberryPi LED control with an AvaloniaUI
Contributions:19 PRs, 187 pushes, 7 branches in 1 month
ledraspberry-piavaloniauiraspberrypi
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