Head Of Americas, Customer Lifecycle Management At Hashicorp at IBM
United States
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Summary
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Rockstar
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Top School
Sebastián H is a results-driven customer lifecycle and SaaS leader who currently runs the Americas Customer Lifecycle Management at HashiCorp, overseeing $500M ARR and a 60+ strong organization of Solution Architects, TAMs and CSMs. He has a consistent track record of building high-performing teams and monetizable customer programs—scaling OneTrust’s global Customer Success to $500M ARR with >95% GRR and launching a $20M Premier subscription, and creating an 80-person Value Architecture function at Celonis that drove $15–20M in bookings. Equally comfortable with strategy and hands-on execution, he’s led digital and data transformations as a C-suite operator at Haya Real Estate and advised CxOs at Salesforce and Oracle. Technically grounded with a Computer Science degree and active contributions to AWS security/infrastructure tooling (Pacu and CloudGoat), he bridges product, security, and customer value in complex cloud environments. Fluent in English, Spanish and French and armed with executive education from IESE, IMD and MIT, he combines global scale experience with a builder’s mentality focused on adoption, consumption and advocacy.
7 years of coding experience
11 years of employment as a software developer
Executive MBA Business Finance Marketing Entrepreneurship, Executive MBA Business Finance Marketing Entrepreneurship at IESE Business School
Engineer Computer Science, Engineer Computer Science at Universidad Pontificia Comillas
Executive Master in Finance Finance, Executive Master in Finance Finance at IE Business School
High Performance Leadership Leadership, High Performance Leadership Leadership at IMD
Business Process Design for Strategic Management Business Administration and Management General, Business Process Design for Strategic Management Business Administration and Management General at Massachusetts Institute of Technology
CloudGoat is Rhino Security Labs' "Vulnerable by Design" AWS deployment tool
Role in this project:
Cloud Engineer / Infrastructure Engineer
Contributions:74 commits, 11 PRs, 17 pushes in 1 year 3 months
Contributions summary:Sebastián primarily focused on developing and deploying the "ecs_efs_attack" scenario within the CloudGoat environment. Their work involved setting up and configuring an ECS cluster, including the creation of EC2 instances, security groups, and EFS storage. The user implemented a webserver, added a lambda function, and configured cloudwatch triggers, and addressed naming and permission issues. This work was centered on the Amazon Web Services cloud environment.
The AWS exploitation framework, designed for testing the security of Amazon Web Services environments.
Role in this project:
Security Engineer
Contributions:9 reviews, 11 commits, 22 PRs in 11 months
Contributions summary:Sebastián primarily focused on enhancing the security capabilities of the AWS exploitation framework, Pacu. Their contributions include adding functionality to scan code for secrets within Lambda functions and EC2 user data, enabling tag filtering for selective user data downloads, and adding an API Gateway enumeration module. They also addressed bugs, updated output formatting, and refactored existing code to improve overall module functionality.
pythonsecurityamazontestingpenetration-testing
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Sebastián H - Head Of Americas, Customer Lifecycle Management At Hashicorp at IBM