Sebastian Knapp
Escalation Manager
Ireland
Summary
👤
Senior🎓
Top SchoolSebastian Knapp is an experienced Escalation Manager with over 11 years guiding critical, multi-vendor enterprise incidents to resolution, currently leading escalation efforts at MongoDB with regular C‑suite engagement. He combines deep hands‑on roots as an L1/L2 support engineer in VMware, Citrix and virtualization stacks with strong operational instincts for process standardization, post-incident reviews and long-term critical account stabilization. At MongoDB he co-developed global new-hire training, standardized post-incident reporting, and drives metric-led improvements across a distributed, global team. Known for bridging technical and commercial stakeholders, he excels at restoring trust in high‑stakes customer relationships and turning recurring failures into corrective actions. Based in Ireland but with ties to Leipzig, he brings a pragmatic blend of engineering troubleshooting and executive communication to complex enterprise environments.
11 years of coding experience
12 years of employment as a software developer
Realschulabschluss, High School/Secondary Diplomas and Certificates, Realschulabschluss, High School/Secondary Diplomas and Certificates at Realschule VerdenQualified O-Level, Business Administration and Management, General, Qualified O-Level, Business Administration and Management, General at Berufsbildende Schule Verden/Aller
German, English
Github Skills (50)
slim9
php8
leaflet8
slim-framework8
cjk7
openstreetmap7
filesystem7
phpbrew7
phpunit7
guzzle7
micro-framework7
zend-framework7
extensible7
panic6
psr-36
Programming languages (5)
Github contributions (5)
giftnuss/good-luck
Oct 2015 - Oct 2021
Contributions:2 pushes, 1 branch in 6 years
dingle-develop/clean
Aug 2020 - Sep 2023
Contributions:52 pushes, 1 branch in 3 years 2 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.