Sebastian Twaróg
Customer Service Specialist at Inprogress
Krakow, Lesser Poland Voivodeship
Summary
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SeniorSebastian Twaróg is a seasoned customer service and process improvement specialist with 15+ years of cross-functional experience spanning finance, logistics, quality, and project management. He brings 4.5 years of Lean Six Sigma expertise and has led global claims governance as Chairman of a Change Advisory Board while owning a Power BI global reporting architecture. Comfortable in both operational and strategic roles, Sebastian has driven freight audit implementations, OTC automation, and Scrum-based project delivery at multinational firms including Alfa Laval and Philip Morris. His background in aviation as certified cabin crew and hands-on collections work gives him a practical customer-first perspective that informs his improvement initiatives. Certified in LSS Green Belt, PSM I and Power BI data analysis, he combines analytical rigor with hands-on systems implementation and process ownership. Based in Krakow, he also codes as a PHP web developer since 2013, blending technical fluency with continuous improvement and stakeholder-facing delivery.
9 years of coding experience
Polish, English
Github Skills (4)
bus7
php7
laravel5
php-framework4
Programming languages (1)
Github contributions (5)
stwarog/uow
Nov 2020 - Jan 2021
Contributions:78 commits, 31 pushes, 10 branches in 1 month
seigba/altego.cms
Mar 2017 - Jan 2018
Contributions:100 pushes, 4 branches, 1 comment in 9 months
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