Sebastien H
Care Manager at Rise Up
Reunion France
Summary
👤
Senior🎓
Top SchoolSebastien H is an experienced operations and care manager with 14 years driving customer-facing teams across gaming, security, and healthcare. He blends hands-on no-code automation and SQL skills with deep tooling knowledge (Zendesk, Intercom, Notion) to streamline processes and scale support operations. At companies from Blizzard to Dashlane and Alan he has built SLAs, scorecards, and cross-functional bridges between product, engineering and customer success. His leadership emphasizes coaching and amplifying individual strengths, turning frontline insights into measurable product and process improvements. Now at Rise Up he applies that playbook to learning solutions, accelerating skill development at scale. Based in Réunion, he brings a rare mix of global game-ops discipline and healthcare ops rigor to any team.
14 years of coding experience
12 years of employment as a software developer
Physics, Physics at Ecole Nationale Supérieure de Mécanique et d'Aérotechnique
English, French
Github Skills (9)
world-of-warcraft9
lua6
trinitycore6
kodi6
plex5
linux4
windows4
media4
torrent3
Programming languages (2)
Github contributions (5)
daleadae/Getting-And-Cleaning-Data-Week-3
Aug 2015 - Aug 2015
Contributions:4 pushes, 1 branch in 1 day
daleadae/Blizzme
May 2015 - May 2015
Contributions:4 pushes, 1 branch in 1 day
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