Serdar Ozmen
Senior Technical Writer at StorMagic
Kaş, Antalya, Turkey
Summary
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Rockstar🎓
Top SchoolSerdar Ozmen is a Senior Technical Writer with over 20 years of experience crafting clear, user-focused documentation for software and telecom products, currently driving documentation at StorMagic. He combines a mathematics background and an MA in Technical Communication to turn complex distributed systems concepts—illustrated by his contributions to the prominent Hazelcast real-time data platform—into readable installation guides, API docs, and in-product help. At Hazelcast he led a documentation team, reduced support calls by roughly 25%, trained an in-documentation AI tool, and standardized style and workflows across content. He has deep hands-on experience editing docs, CSS, and layouts to improve readability across open-source themes, and he mentors writers to raise documentation quality. Based in Kaş, Turkey, he blends remote-friendly collaboration with a pragmatic, developer-adjacent approach to docs that prioritize developer experience and operational clarity.
12 years of coding experience
13 years of employment as a software developer
Bachelor of Science Mathematics, Bachelor of Science Mathematics at Orta Doğu Teknik Üniversitesi / Middle East Technical UniversityMaster of Arts (M.A.) Technical Communication and E-learning, Master of Arts (M.A.) Technical Communication and E-learning at University of Limerick
English, German, Turkish
Stackoverflow
1reputation
217reached
0answers
1question
Github Skills (9)
documentation10
lessc9
css9
hazelcast7
html6
markdown6
named6
anchor6
realtime5
Programming languages (16)
Github contributions (5)
hazelcast/hazelcast
Nov 2013 - Nov 2022
Hazelcast is a unified real-time data platform combining stream processing with a fast data store, allowing customers to act instantly on data-in-motion for real-time insights.
Role in this project:
Technical Writer
Technical WriterContributions:1 release, 11 reviews, 1567 commits in 9 years 1 month
Contributions summary:Serdar's contributions primarily focused on improving the project's documentation. Their work involved editing CSS files, enhancing the structure and formatting of documentation, and resolving conflicts within the documentation files. The changes included modifications to the layout, font sizes, and overall presentation of the documentation, with a focus on improving readability and clarity. These improvements spanned multiple documentation themes and file types.
computationstream-processingbigtablereal-timestreaming-data
hazelcast/hazelcast-reference-manual
Nov 2013 - Jan 2021
Hazelcast Reference Manual
Contributions:55 reviews, 4009 commits, 534 PRs in 7 years 3 months
hazelcastmanual
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