Serge Baranov - Lead Technical Support Engineer at JetBrains

Serge Baranov

Lead Technical Support Engineer at JetBrains

California, United States

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Summary

🤩

Rockstar

🎓

Top School

Serge Baranov is a seasoned Lead Technical Support Engineer at JetBrains with 13+ years bridging hands-on development, QA, and product-specific support across Windows/.NET and web toolchains. He began as a freelance developer and network administrator in Russia and progressed to contract roles for European and American firms, gaining deep experience in Internet/Intranet projects, security, and developer tooling. At JetBrains he supports flagship IDEs and TeamCity while contributing to open-source projects like GitExtensions (UI/clone workflow improvements), SharpZipLib (test automation), and TeamCitySharp (robust REST error handling). Comfortable across languages and platforms (C#, C/C++, PHP, Perl) and skilled at turning obscure bugs into reproducible fixes, he combines curiosity-driven learning with a customer-first support ethos. Based in California, he pairs formal training in computer science and networks with pragmatic problem solving that often uncovers subtle edge-case failures before they reach users.

13 years of coding experience

Master in Computer Science, Networks, Software and Hardware development, Master in Computer Science, Networks, Software and Hardware development at Saint Petersburg State University of Aerospace and Instrumentation

Russian, English

Github Skills (25)

git10

teamcity10

testing10

gitextensions10

net10

nunit10

http10

dotnet10

windows-forms10

asp-net10

gitk10

dotnet-core10

rest-api10

csharp10

api-design9

Programming languages (9)

C#TypeScriptC++CJavaScriptHTMLNixF#

Github contributions (5)

icsharpcode/SharpZipLib

Dec 2014 - Jul 2016

#ziplib is a Zip, GZip, Tar and BZip2 library written entirely in C# for the .NET platform.

Role in this project:

QA Engineer / Test Automation Engineer

Contributions:8 commits, 1 PR, 1 comment in 1 year 7 months

Contributions summary:Serge primarily focused on improving the testing infrastructure of the SharpZipLib library. Their commits updated test frameworks to NUnit3, corrected and improved existing test cases, and implemented new tests to address potential bugs and edge cases. The user also addressed issues related to file path handling and encoding, further enhancing the robustness of the testing suite.

dotnetbzip2xzgzipzip

gitextensions/gitextensions

Aug 2015 - Apr 2016

Git Extensions is a standalone UI tool for managing git repositories. It also integrates with Windows Explorer and Microsoft Visual Studio (2015/2017/2019).

Role in this project:

Full-stack Developer

Contributions:65 commits, 10 PRs, 77 comments in 8 months

Contributions summary:Serge primarily modified the UI components of the Git Extensions application. They focused on improving the layout of the "Clone" form by refactoring the central panel and correcting the tab order. Furthermore, the user added a "Download full history" checkbox to the "Clone" form and updated the command line arguments accordingly. Their work also involved adding a feature to download full history within the Pull dialog box.

repositoriesmicrosoft-visual-studiowindowsgit-clientgitextensions

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