Sergei Zhigunov
Head Of Customer Service at Tangem
Dubai, Dubai, United Arab Emirates
Summary
👤
Senior🎓
Top SchoolSergei Zhigunov is a seasoned payments and customer service leader with 11 years of experience building and transforming support operations across banking, acquiring, ATM networks, and crypto wallets. He has a track record of creating large-scale, 24/7 cross-functional support models from scratch—most recently leading Payments & Transfers and Merchant Acquiring support at Tinkoff and now heading Customer Service at Tangem. Sergei combines operational rigor (P&L ownership, OKRs, KPI redesign) with hands-on incident management and process reengineering to stabilize fast-growing products and expand service capacity. He also led ecosystem-wide restructures at The Open Platform, aligning compliance/AML, antifraud, FinOps and technical support into a centralized project office. Based in Dubai, he pairs technical curiosity (background in mechatronics/robotics and side interest in JavaScript/React development) with commercial instincts from founding a contact-center startup. Known for turning crisis-mode operations into predictable, scalable services, he excels at building the organizational plumbing that enables product growth.
11 years of coding experience
10 years of employment as a software developer
Biotechnical Cybernetics, Biotechnical Cybernetics at Московский Государственный Технологический Университет (Станкин)Moscow State Technological University "Stankin"Clinical psychology, Clinical psychology at Institute of Applied Psychology in the Social Sphere
English, Spanish, Russian
Github Skills (102)
testing10
windows10
npm-package10
telegram10
javascript10
linux10
theory10
validation10
ava10
dates10
js10
traversal10
cross-platform10
rocket10
android10
Programming languages (10)
Github contributions (5)
szhigunov/ingress-passcodes
May 2016 - Dec 2017
Contributions:18 commits, 22 pushes, 1 branch in 1 year 6 months
intel-ingress-enable/intel-ingress-enable-extension
Jul 2016 - Jul 2018
Contributions:10 commits, 12 pushes, 3 branches in 2 years
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