Summary
Sergey Polyakov is a technology entrepreneur and CEO with 11+ years of experience designing and delivering automated conversational solutions, specialising in WhatsApp Business API integrations for CRM and helpdesk platforms. He combines deep hands-on expertise in NLP, chatbot development, VoIP and cloud architectures with a proven track record of integrating WhatsApp with tools like Dialogflow, Slack, Zapier, Bitrix24 and n8n to boost sales and customer retention. As a former IT architect and CTO, he bridges strategy and execution—leading product and infrastructure work while also conducting technical audits, security planning and process improvements. Beyond enterprise software, he founded and scaled a network of early childhood learning centres, demonstrating uncommon operational and people-management breadth for a technologist. Based in Bratislava, Sergey pairs entrepreneurial instinct with strong client-facing skills and a passion for community projects and endurance sports that inform his resilient leadership style.
11 years of coding experience
14 years of employment as a software developer
Entrepreneurship/Entrepreneurial Studies, Entrepreneurship/Entrepreneurial Studies at The Russian Presidential Academy of National Economy and Public Administration (RANEPA)
2000B, School, 2000B, School at AESC MSU — Kolmogorov Boarding School
Lomonosov Moscow State University
English, Slovak, Russian, Ukrainian