Sergey Prokopov
Head Of SAP Customer Experience Department at ACBaltica
Vilnius, Vilnius County, Lithuania
Summary
👤
Senior🎓
Top SchoolSergey Prokopov is a seasoned SAP Customer Experience leader with over 18 years working across SAP landscapes and more than a decade leading CX-focused teams. As Head of SAP Customer Experience at ACBaltica, he architects and delivers tailored solutions across SAP Service Cloud, Sales Cloud, Marketing, CRM and S/4HANA Customer Management while leveraging SAP BTP and Emarsys to enable intelligent automation and data-driven personalization. He has progressed from junior PM consultant to department head, combining deep functional expertise with hands-on integration experience (including SCPI) to bridge business objectives and technical delivery. Based in Vilnius and grounded in a radiophysics education, Sergey brings an analytical mindset to customer experience transformations and a long track record of guiding clients from requirements to post-implementation success.
11 years of coding experience
Radiophysics, Radiophysics at Belarusian State UniversityGithub contributions (1)
KVladislav/TicketManager
Jun 2014 - Aug 2014
Contributions:95 commits in 2 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.