Sergio E
Senior Manager, Technical Support at Twilio
Barranquilla Metropolitan Area Colombia
Summary
👤
Senior🎓
Top SchoolSergio E is a seasoned technical support leader with 10 years of experience, currently serving as Senior Manager of Technical Support at Twilio where he leads fast-growing engineering teams focused on Messaging and Customer Interfaces. He blends hands-on escalation management and root-cause analysis with people leadership—mentoring engineers, driving KPI accountability, and translating customer pain points into process improvements. Prior roles supervising TAC teams for Cisco and Sitel honed his expertise in networking protocols, performance analytics, and operational forecasting across global accounts. Based in Barranquilla, Colombia, he leverages his industrial engineering background in logistics to bring structured change management and data-driven staffing strategies to support operations. Notably, he combines a customer-centric mindset with technical depth, acting as the primary escalation contact while still coaching engineers through career growth plans.
10 years of coding experience
5 years of employment as a software developer
Ingeniero Industrial, Logistica empresarial, Ingeniero Industrial, Logistica empresarial at Universidad del Norte
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (1)
slack2
Programming languages (2)
Github contributions (5)
sbestetti/roomchecker
Sep 2017 - Aug 2018
Contributions:14 PRs, 31 pushes, 10 branches in 10 months
sbestetti/sms-sender
Oct 2020 - Jan 2021
Contributions:13 commits, 27 pushes, 2 branches in 2 months
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