Setu Chokshi is a Senior Engineering Manager focused on building enterprise-grade AI platforms, currently leading AI platform strategy and productionization at Zendesk after AI-focused roles at Microsoft. Over 11+ years he has repeatedly bridged research and production—designing agent runtimes, safety and governance stacks, and mechanisms to move POCs to GA with predictable delivery and SLO-driven operations. He combines a strong data-science foundation and Six Sigma process rigor from leadership roles at Nielsen and PropertyGuru with hands-on systems architecture experience from GE and GE Global Research. Known for pragmatic optimization—model usage, caching, cost-performance tradeoffs—he also brings a track record of patented innovation and scaling automated ML systems across countries. Based in Australia, he blends academic pedigree from IIT Bombay with a rare mix of operational excellence, risk-aware engineering, and product-focused AI delivery.
11 years of coding experience
11 years of employment as a software developer
Indian Institute of Technology Bombay
B.E. Chemical Engineering, B.E. Chemical Engineering at University of Mumbai
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