Shaddy Baddah
Genesys Engineer at Hollard Insurance Australia
Greater Sydney Area Australia
Summary
👤
Senior🎓
Top SchoolShaddy Baddah is a seasoned full-stack engineer with 26 years of software experience and 15 years specialising in Customer Experience (CX) solutions, currently working as a Genesys Engineer in Greater Sydney. He excels at end-to-end delivery—specifying, building, deploying and supporting highly customised contact centre applications and real-time integrations across on-prem and cloud platforms. At NTT he served as a senior escalation and application support lead, routinely resolving complex incidents, driving problem remediation and stepping into project delivery when deep platform knowledge was required. Comfortable across vendor ecosystems (Genesys, Cisco, Enghouse, Avaya), he combines hands-on firmware and software roots with durable operational discipline as an on-call engineer. Known for building trust with client stakeholders, he brings rare continuity across projects: from low-level firmware work early in his career to modern CX orchestration today.
26 years of coding experience
23 years of employment as a software developer
The University of Sydney
Github Skills (41)
sdl10
connections10
rdp10
chrome-extension10
transparency10
x1110
remote-access10
mremoteng10
android10
remote-desktop10
iridium10
svn9
remote-control9
desktop9
chromium9
Programming languages (6)
Github contributions (5)
shaddybaddah/browser-addon
May 2021 - Dec 2024
Kee adds free, secure and easy password management features to your browser which save time and keep your private data more secure.
Contributions:4 releases, 5 pushes, 4 branches in 3 years 7 months
securepasswordskeepbrowsersecurity
shaddybaddah/python-socks5
Aug 2017 - Nov 2021
Contributions:1 push, 2 branches in 4 years 3 months
pythonsocks5
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