Shady Abbas
Junior IT Support Engineer at dubizzle Egypt
Cairo, Cairo, Egypt
Summary
👤
Senior🎓
Top SchoolShady Abbas is a Junior IT Support Engineer based in Cairo with 11 years of hands-on experience bridging user support and infrastructure operations. A cybersecurity graduate with a strong interest in Cloud, DevOps, and infrastructure, he combines help-desk ownership with practical skills in troubleshooting networks, systems, and access management. At dubizzle Egypt he manages ITSM-driven support workflows, asset inventories, and documentation while escalating and coordinating complex incidents to ensure SLA compliance. His background includes teaching object-oriented programming and internships in IT that sharpen both his technical and communication abilities. Though early in a formal DevOps trajectory, he already blends security-minded thinking with operational discipline and a penchant for automating repeatable support tasks. Colleagues value his clear documentation and steady follow-through on resolving user-facing issues.
11 years of coding experience
High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at El Nasr School (ex-The English School of Cairo)Bachelor of Science - BS, Computer Science, C+ | GPA: 2.20, Bachelor of Science - BS, Computer Science, C+ | GPA: 2.20 at Misr International University
Arabic, English, French
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (21)
cloudflare10
dns10
discord-rpc9
github-pages9
sweet9
subdomain8
discord7
playstation6
windowed6
sass6
api5
electron4
typescript4
api-documentation4
fivem2
Programming languages (5)
Github contributions (5)
shadyamr/StateWarField
Feb 2017 - Mar 2023
Contributions:39 pushes, 1 branch in 6 years 2 months
shadyamr/Restaurant-Website
Mar 2022 - Aug 2022
Contributions:94 commits, 35 pushes, 2 branches in 5 months
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