Summary
Shady Abbas is a Junior IT Support Engineer based in Cairo with 11 years of hands-on experience bridging user support and infrastructure operations. A cybersecurity graduate with a strong interest in Cloud, DevOps, and infrastructure, he combines help-desk ownership with practical skills in troubleshooting networks, systems, and access management. At dubizzle Egypt he manages ITSM-driven support workflows, asset inventories, and documentation while escalating and coordinating complex incidents to ensure SLA compliance. His background includes teaching object-oriented programming and internships in IT that sharpen both his technical and communication abilities. Though early in a formal DevOps trajectory, he already blends security-minded thinking with operational discipline and a penchant for automating repeatable support tasks. Colleagues value his clear documentation and steady follow-through on resolving user-facing issues.
11 years of coding experience
High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at El Nasr School (ex-The English School of Cairo)
Bachelor of Science - BS, Computer Science, C+ | GPA: 2.20, Bachelor of Science - BS, Computer Science, C+ | GPA: 2.20 at Misr International University
Arabic, English, French