Shahrukh Khan
Manager, Technical Support Engineering at Salesforce
Indianapolis, Indiana, United States
Summary
👤
Senior🎓
Top SchoolShahrukh Khan is a pragmatic technology leader with 9 years of experience building and scaling technical support and escalation teams across SaaS and hardware-enabled products. Currently a Manager of Technical Support Engineering at Salesforce, he sets KPIs/OKRs, hires and mentors engineers, and partners with cloud leaders to elevate partner support for a global client base. At Motive he led escalation management and support engineering efforts that boosted escalation CSAT from 49% to 85%, introduced one-case-resolution in SFDC, and implemented SFDC–JIRA integrations to streamline engineering handoffs. His background spans client relationship management in healthcare, product-facing QA, and event/marketing roles, giving him a rare mix of customer empathy, data-driven process design, and operational rigor. Based in Indianapolis but rooted in Mumbai’s engineering scene, he combines hands-on troubleshooting experience with strategic program delivery and a knack for turning messy data into actionable business metrics. He enjoys collaborating with business leaders to translate objectives into creative, measurable support solutions.
8 years of coding experience
8 years of employment as a software developer
Associate’s Degree, Associate’s Degree at University of CambridgeBachelor's degree Business Administration Management and Operations, Bachelor's degree Business Administration Management and Operations at Allama Iqbal Open University
English, Urdu, Punjabi
Stackoverflow
1,181reputation
389kreached
11answers
15questions
sass
top-5%
Github Skills (28)
wave9
sass9
nodejs9
typescript8
bootstrap8
admin8
microsoft7
electron7
vscode-extension7
ripple-effect7
vscode7
editor7
ripple7
html7
keytool6
Programming languages (4)
Github contributions (5)
khansharukh/Starbix-Simple-Bootstrap-4-Admin
Jan 2018 - Aug 2022
Starbix - A Simple admin sidebar template in bootstrap 4 with wave/ripple effect
Contributions:43 commits, 2 PRs, 22 pushes in 4 years 7 months
bootstrap4templateadminsidebar-templateripple-effect
khansharukh/nodejs-todo-app
Jun 2017 - Jun 2017
Contributions:5 pushes, 1 branch in 3 days
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