Shaila Gray
Technical Support Engineer at Salesforce
Loganville, Georgia, United States
Summary
👤
Senior🎓
Top SchoolShaila Gray is a seasoned customer support professional with 11 years of experience turning complex technical and service challenges into high-satisfaction outcomes, consistently achieving 90%+ CSAT and rapid response SLAs. She has progressed from frontline roles to consultative positions at companies like Spiff and Salesforce, where she advised on Sales Cloud adoption and tailored solutions for enterprise customers. Comfortable with both technical troubleshooting and cross-functional collaboration, Shaila has a track record of documenting and improving processes, mentoring customers, and making small-but-impactful platform changes that reduce friction. Based in Loganville, Georgia, she also maintains personal coding and project interests under ShailaWeb/Citrine Realm, signaling a curiosity for product-facing engineering and open-source-friendly sharing. Her background spans support, IT, and data work across logistics, SaaS, and edtech, giving her a pragmatic blend of empathy, technical literacy, and operational rigor.
12 years of coding experience
4 years of employment as a software developer
Business Administration and Management, General, Business Administration and Management, General at Passaic County Technical InstituteRadiologic Technology, Radiologic Technology at Gwinnett Technical CollegeKinesiology and Exercise Science, Kinesiology and Exercise Science at Georgia State UniversityExercise Science, Exercise Science at Georgia Gwinnett College
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (17)
spigot9
nodejs9
react9
maven8
javascript8
css7
referrer7
math6
api5
laravel5
spam-filtering5
codebase4
matomo4
cms3
certification3
Programming languages (3)
Github contributions (5)
sgrayme/SpigotPlugin
Sep 2014 - Dec 2014
Example Spigot plugin setup using Maven
Contributions:17 commits in 3 months
mavenspigot
sgrayme/TuxLite
Dec 2014 - Feb 2015
Contributions:11 commits, 2 pushes in 1 month
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