Summary
Shamir Shakir is a Senior System Engineer with 11 years of hands-on experience in telecommunications, VoIP, NOC operations, and server/softswitch maintenance, currently based in Dhaka. He has progressed through technical and leadership roles across carriers and media companies, supervising NOC teams to resolve customer incidents and streamline problem-tracking workflows. Comfortable at the intersection of customer support and infrastructure, he brings practical expertise in incident management, carrier-grade systems, and cross-team coordination. Concurrent volunteer work and a Master’s in Computer Science and Engineering underline his commitment to continuous learning and community contribution. Despite a focus on operations, his background also includes data analysis and market research, giving him a useful analytical lens for operational improvements.
11 years of coding experience
8 years of employment as a software developer
Higher Secondary School Certificate Science, Higher Secondary School Certificate Science at Ideal College
Secondary School Certificate. Science, Secondary School Certificate. Science at Motijheel Model High School & College
Master of Science - MS Computer Science and Engineering, Master of Science - MS Computer Science and Engineering at University of Development Alternative
Bachelor of Science - BS Computer Science and Engineering, Bachelor of Science - BS Computer Science and Engineering at Dhaka City College