Shamsheer D
Production Support Engineer at Senseforth.ai
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolShamsheer D is a Production Support Engineer based in Bengaluru with over three years of hands-on experience supporting banking, cards, and digital payments applications in fintech environments. He brings strong SQL/PLSQL skills, Shell scripting, Autosys scheduling, and practical experience with ServiceNow, JIRA and Kibana for incident management and bulk data analysis. Known for clear communication and teamwork, he routinely translates complex ticketing and chatbot issues into reliable fixes and operational runbooks. At Senseforth.ai he progressed from Application Support to Production Support, reinforcing his ability to maintain uptime and streamline support workflows. His electrical engineering background gives him a methodical troubleshooting approach and comfort with systems thinking beyond pure software. He pairs technical depth in database queries and reporting with a customer-focused mindset for production reliability.
10 years of coding experience
1 year of employment as a software developer
Bachelor of Technology - BTech, Electrical and Electronics Engineering, 63%, Bachelor of Technology - BTech, Electrical and Electronics Engineering, 63% at Sanskrithi school of engineeringBachelor of Technology - BTech, Electrical and Electronics Engineering, 63%, Bachelor of Technology - BTech, Electrical and Electronics Engineering, 63% at Sanskrithi School of engineering
Github Skills (19)
docker-desktop9
selenium7
selenium-grid7
docker7
grid6
containerization6
devops5
distributed-systems5
webdriver5
kubernetes5
selenium-server5
keda4
desktop4
api4
rest3
Programming languages (3)
Github contributions (5)
shamsheerd/Test.API.Restful-Booker
Sep 2019 - Jan 2021
Rest API
Contributions:4 commits, 1 PR, 4 pushes in 1 year 4 months
apidockernodejsrestrest-api
shamsheerd/jUnit-Allure-Report
Feb 2019 - Mar 2021
Contributions:1 push in 2 years
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