Shane Eckert
Support Team Lead At WordPress VIP at Automattic
Fresno, California, United States
Summary
👤
Senior🎓
Top SchoolShane Eckert is a seasoned WordPress developer and support leader with 13 years of professional experience and a 30-year background in tech spanning web development, Linux systems, and cybersecurity. Currently leading the Pacific Time support team at WordPress VIP (Automattic), he combines hands-on troubleshooting and platform update coordination with hiring and trial processes to keep high-profile sites running smoothly. He has deep familiarity with web fundamentals—HTML, CSS, JavaScript, REST APIs, HTTP, DNS, SVN and Git—paired with enterprise support experience from VMware and systems administration at Lawrence Livermore. Shane also brings a user-focused mindset from roles in customer advocacy and documentation, and an uncommon blend of technical support and creative interests, including music production. Located in Fresno, CA, he excels at translating complex technical issues into clear action for both clients and engineering teams.
13 years of coding experience
15 years of employment as a software developer
Bachelor of Science (BS), Counseling Psychology, Bachelor of Science (BS), Counseling Psychology at William Jessup UniversityAA, Liberal Arts, Drafting, Art, Music, AA, Liberal Arts, Drafting, Art, Music at Las Positas College
English
Github Skills (33)
woocommerce10
ecommerce10
wordpress10
user-guide10
php10
commerce10
expressionengine10
shopping-cart9
payment-gateway9
payment9
stripe8
css8
woocommerce-bookings8
gateway7
wordpress-plugin7
Programming languages (4)
Github contributions (5)
geeklore/project-main
Apr 2020 - Sep 2021
Main Project Repo
Contributions:1 PR, 4 pushes, 2 branches in 1 year 4 months
main-projectdocker
geeklore/project-subproject
Apr 2020 - Sep 2021
Contributions:1 push, 1 branch in 1 year 4 months
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