Shane Weber
Director Of Technical Support at Redpanda Data
Portland, Oregon Metropolitan Area United States
Summary
🤩
Rockstar🎓
Top SchoolShane Weber is a technical support leader with six years of formal experience in senior management roles and over a decade of hands-on engineering and team leadership across healthcare, security, and SaaS domains. Currently Director of Technical Support at Redpanda Data after leading and scaling HashiCorp’s Terraform support organization from 5 to 13 engineers, he blends people management, onboarding design, and SLA-driven incident handling. He’s skilled at translating customer and field feedback into actionable product and engineering improvements, and has a track record of developing individual contributors into senior or engineering roles. Comfortable managing fully remote, international teams, Shane also built repeatable onboarding and KPI reporting systems to support rapid growth and product transitions. With a Computer Information Systems degree and deep experience troubleshooting complex enterprise applications and infrastructure, he brings a practical, customer-focused perspective to technical operations. An underrated strength is his consistent emphasis on cross-functional training and mentorship to turn support teams into engines for product quality and retention.
6 years of coding experience
14 years of employment as a software developer
Bachelor's degree Computer Information Systems, Bachelor's degree Computer Information Systems at Missouri Western State University
Github Skills (42)
aws10
terraform9
terraform-provider9
masking9
streaming9
antora9
cpp8
apache-kafka8
terraform-module8
api8
event-driven8
redpanda8
real-time-data8
kafka8
data-platform8
Programming languages (7)
Github contributions (5)
wzzzrd86/terraform-website
Mar 2021 - Apr 2022
Build configuration and partial content for terraform.io
Contributions:2 pushes in 1 year 1 month
partialbuild-configurationterragruntinfrastructureinfrastructure-management
wzzzrd86/demo-terraform-101
Sep 2019 - Nov 2019
Before and after demo code for the Terraform Introduction training course
Contributions:7 PRs, 4 pushes, 5 branches in 2 months
terraformtrainingaws
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