Summary
Shannon Pace is a data applications engineer in Melbourne with a decade of experience building production-grade machine learning and text analytics systems, particularly in NLP for speech and transcript analysis. Currently at Xero, she combines hands-on engineering with team leadership, sprint planning, and cross-stakeholder communication to move models from prototype to reliable production. Her background includes leading the development of a transcription-based call-centre product at daisee, designing annotation and diarisation processes, and automating script-adherence assessment using configurable, embedding-driven features. Earlier research and advisory roles at Deakin and NICTA produced chatbots, scalable model-training pipelines and geospatial tracking systems, and she has a track record of turning data-science prototypes into audited, scalable architectures. With a PhD-level research foundation and fluency across Python, Haskell and distributed systems, she brings a rare blend of academic rigour and pragmatic product delivery.
10 years of coding experience
5 years of employment as a software developer
Doctor of Philosophy (PhD), Computer Science, Artificial Intelligence, Doctor of Philosophy (PhD), Computer Science, Artificial Intelligence at Swinburne University of Technology
English