Summary
Shannon Phu is a Senior Machine Learning Engineer in the San Francisco Bay Area with 10 years of experience building and shipping large-scale recommender systems, NLP models, and LLM services. At Discord they led the AI chat summaries initiative—training and serving an LLM that scaled to 25M servers, saved the company $2M/year, and drove major engagement gains—before joining Meta to continue production ML work. Their background spans the full ML stack from data collection and instrumentation to model training, serving, and monitoring, with deep experience in productionizing pipelines on PySpark/Databricks and Azure. Earlier roles at Microsoft focused on multilingual knowledge mining and related-entity ranking for Bing, demonstrating strength in both applied research and engineering. Known for mentoring teams and establishing LLM training/serving frameworks, they combine rigorous system design with measurable product impact. An MS in Machine Learning and a BS in CS&E round out a profile grounded in both theory and production execution.
10 years of coding experience
8 years of employment as a software developer
Master of Science - MS Machine Learning, Master of Science - MS Machine Learning at San José State University
University of California, Los Angeles