Summary
Shannon Poole is a Principal Software Maintenance Engineer with 11 years of hands-on experience designing and sustaining reliable software systems, currently at Red Hat in Massachusetts. With a foundation in electrical and electronics engineering and an earlier background in graphic design, Shannon blends systems-level thinking with an eye for usable interfaces. Past roles as Systems Architect and Senior Software Engineer involved front-end development, back-end system design, and server administration, demonstrating full-stack fluency across startups and enterprise environments. At Red Hat Shannon focuses on long-term maintainability and operational resilience, translating complex legacy codebases into supportable, production-ready systems. Colleagues describe Shannon as a pragmatic problem-solver who balances engineering rigor with practical delivery. Outside core responsibilities, Shannon’s combined EEE and design training informs a knack for simplifying intricate technical workflows into clear, maintainable solutions.
11 years of coding experience
5 years of employment as a software developer
UMass Lowell
Associate's degree Graphic Design, Associate's degree Graphic Design at Mount Wachusett Community College