Shanteria Ivery
Product Support Supervisor at Lexia Learning
New York, New York, United States
Summary
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Senior🎓
Top SchoolShanteria Ivery is a seasoned product support leader with 12 years of experience in customer-facing roles, currently supervising a 20+ person team at Lexia Learning in New York. She combines instructional design and technical aptitude—using Jira, SQL, Salesforce, Terminal, and Cyberduck—to create training materials, streamline onboarding, and manage complex client implementations. A former educator, she leverages data-driven curriculum strategies to boost outcomes and inform support processes, having increased student proficiency dramatically in prior roles. She’s skilled at scaling seasonal hiring and running quality assurance cycles, closing large volumes of customer cases while maintaining satisfaction. Equally at home coordinating creative projects and gallery shows, she brings cross-sector project management and stakeholder communication experience to technical support operations. Her blend of classroom pedagogy, technical tools proficiency, and creative project management gives her a unique edge in designing user-centered support systems.
12 years of coding experience
1 year of employment as a software developer
Bachelor of Education - BEd, Education, Bachelor of Education - BEd, Education at University of Central FloridaGithub contributions (5)
sharnie/NYPD
Nov 2014 - Sep 2015
Contributions:12 commits, 5 pushes, 5 issues in 10 months
sharnie/ig-robot
Aug 2014 - Oct 2014
Contributions:9 commits in 2 months
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