Shard Vicens
Senior IT Expert - Top Tier Support - Project Management at LMi.net
Hawaii, United States
Summary
👤
Senior🎓
Top SchoolShard Vicens is a Senior IT Expert and project lead with over 17 years in technology and 11 years of focused professional experience delivering top-tier support for SMBs from Hawaii. At LMi.net he helped scale a two-person shop into an MSP, specializing in delicate, high-stakes work such as advanced data recovery, forensics, and security breach investigations. He designs and administers hybrid on-premise and cloud infrastructure, deploys VoIP and conferencing systems, and implements enterprise mail and account security (Defender 365, SPF/DKIM/DMARC) while driving automation through monitoring and log analysis. Known for clear customer-facing communication and meticulous documentation, he builds incident response plans and leads complex migrations to Microsoft 365 and Google Workspace. Quietly pragmatic, he combines hands-on troubleshooting with strategic R&D to expand services and solve problems others escalate.
11 years of coding experience
Computer Science, Computer Science at Peralta Colleges Alameda CountyHS Diploma, HS Diploma at Kamehameha Schools
Portuguese, Spanish
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (4)
mouse9
keyboard8
network7
synergy2
Programming languages (2)
Github contributions (5)
shardfilterbox/Powerphage
Feb 2022 - Feb 2023
Contributions:19 commits, 24 pushes, 2 branches in 1 year
shardfilterbox/python_app
Feb 2022 - Mar 2022
https://circleci.com/blog/setting-up-continuous-integration-with-github/
Contributions:2 PRs, 9 pushes, 3 branches in 28 days
circlecicontinuoussettingcontinuous-integration
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