Summary
Sharyn Richard is a Senior Content Designer with nine years of experience focused on producing high-quality technical multimedia that accelerates product adoption for data and AI platforms. At IBM she designs hands-on labs, micro-tutorials, and courseware—often using Articulate 360 and Camtasia—to teach practitioners about watsonx, Cloud Pak for Data, RAG, prompt engineering, and ML model workflows. She blends instructional design, information architecture, and UX research to turn complex cloud and generative-AI topics into short, task-based learning assets that drive measurable growth and customer activation. Sharyn also evaluates generative AI tools and codifies standards and best practices for using them in content creation, a practical bridge between emerging tech and education. Based in Greater Boston, she pairs an M.Ed. and a strong quantitative background in mathematics and statistics with decades of enterprise content strategy, making her equally fluent with pedagogy and technical accuracy.
9 years of coding experience
7 years of employment as a software developer
University of Massachusetts Amherst
City of London Polytechnic