Shauna Diaz
Senior Technical Writer at Red Hat
Boca Raton, Florida, United States
Summary
🤩
Rockstar🎓
Top SchoolShauna Diaz is a Senior Technical Writer with a decade-plus career translating complex technical and product initiatives into clear, user-focused documentation and training. Currently on Red Hat's global OpenShift team, she guides content strategy and mentors writers while driving enterprise adoption of Red Hat's MicroShift edge Kubernetes platform through hands-on project management and cross-team collaboration. Her background spans public-sector IT program implementation, multimedia learning design, and product launch playbooks—she blends documentation-as-product thinking with metrics-driven single-source publishing. Notably, she has led multilingual documentation programs and has experience vetting docs with user-acceptance testing and stakeholder groups up to the C-suite. With an MBA and roots in journalism and editing, she brings editorial rigor, UX empathy, and program management discipline to developer-focused content.
3 years of coding experience
2 years of employment as a software developer
Master of Business Administration - M.B.A. Business Administration and Management General, Master of Business Administration - M.B.A. Business Administration and Management General at University of MaineB.A. Psychology/English, B.A. Psychology/English at Florida Atlantic University
Github Skills (21)
minecraft10
kubernetes10
commons10
openshift10
factor10
rollout10
edge-computing10
k8s10
documentation10
itil9
container-cop9
iot9
okd8
hat5
css4
Programming languages (3)
Github contributions (5)
ShaunaDiaz/openshift-docs
Aug 2022 - Apr 2025
OpenShift 3 and 4 product and community documentation
Contributions:2407 pushes, 428 branches in 2 years 7 months
commonsitilopenshiftcontainer-copkubernetes
ShaunaDiaz/ocp-build-data
Nov 2023 - Feb 2025
Configuration data used to build OCP images
Contributions:4 pushes, 10 branches in 1 year 2 months
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