Shawn Kilburn
Manager, Technical Writers at CrowdStrike
Portland, Oregon, United States
Summary
🤩
Rockstar🎓
Top SchoolShawn Kilburn is a results-driven documentation leader with 11 years of experience turning complex technical systems into clear, user-friendly content. Currently Manager, Technical Writers at CrowdStrike after leading product language and documentation strategy at New Relic, he combines editorial craft with product-focused processes to deliver consistent, launch-ready docs. He has hands-on experience organizing information architecture, establishing new content types (in-app help and installation flows), and slashing a customer feedback backlog from nearly 1,000 to zero. A former front-end contributor to New Relic’s docs website, he’s comfortable collaborating with engineering and design to prototype UI changes and add features like Razor syntax support and animated components. Based in Portland, Oregon, Shawn pairs an MLIS from the University of Washington and a background in instructional design to bridge UX, developer needs, and content operations. He’s known for making sprint ceremonies and content workflows more efficient while mentoring writers to adopt scalable documentation practices.
11 years of coding experience
10 years of employment as a software developer
Bachelor's Degree, English Language and Literature, General and Theatre, Bachelor's Degree, English Language and Literature, General and Theatre at Lewis and Clark CollegeMaster's Degree, Library and Information Science, Master's Degree, Library and Information Science at University of Washington, Information SchoolBachelor's degree, ENGLISH LANGUAGE AND LITERATURE/LETTERS, Bachelor's degree, ENGLISH LANGUAGE AND LITERATURE/LETTERS at Lewis & Clark College
Github Skills (6)
javascript10
front-end-development10
react10
ui-components10
mdx9
documentation8
Programming languages (13)
Github contributions (5)
newrelic/docs-website
Nov 2020 - Jan 2023
Source code for @newrelic docs. We welcome pull requests and questions on our docs!
Role in this project:
Front-end Developer
Front-end DeveloperContributions:2741 reviews, 1626 commits, 1392 PRs in 2 years 2 months
Contributions summary:Shawn primarily contributed to the documentation website, focusing on UI updates and feature implementations. They updated the "install New Relic" link on the homepage and added Razor language syntax support to the browser. The user also updated copy in the install feedback section and created a new animated icon component.
newrelicbacklogasciidocfeedbackdocumentation-site
paperclypse/newrelic-java-agent
Oct 2020 - Aug 2022
The New Relic Java agent
Contributions:4 pushes, 1 branch in 1 year 10 months
agentsecurityjava-agentjavanew-relic
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