Summary
Shay Meredith is a senior product owner and technical operator with nine years of experience improving service reliability and leading cross-functional Agile teams at Cox Communications. She turns complex, multi-team problems into clear roadmaps and measurable outcomes, building repeatable frameworks, dashboards, and rollout plans that sustain operational improvements. Her background ranges from hands-on support engineering and VOD operations to leading Managed Wi‑Fi monitoring overhauls, giving her both frontline troubleshooting chops and strategic delivery skills. Shay combines deep subject-matter expertise in telemetry, alerting, and RCA with a penchant for creating pragmatic processes that accelerate delivery. Based in Smyrna, GA, she pairs a humanities-trained analytical mindset (MA in Public/Applied History) with technical curiosity as an aspiring web developer and lifelong learner. An often-overlooked strength is her track record in reorganizing teams and reducing customer-impacting issues through targeted operational change.
9 years of coding experience
6 years of employment as a software developer
Master of Arts (MA), Public/Applied History, Master of Arts (MA), Public/Applied History at Georgia Southern University