Shay Smith
Program Manager, PDLC at Acquia
Pasco, Washington, United States
Summary
👤
Senior🎓
Top SchoolShay Smith is a program manager and support operations leader with 12 years of technical experience focused on streamlining workflows and improving collaboration between support, product, and engineering teams. Based at Pasco, WA, Shay has led PDLC initiatives and managed remote administration at Acquia, leveraging tools like Jira and Salesforce to reduce friction around bug tracking, SLAs, incident response, and post-acquisition integrations. They build practical training materials, demo videos, and internal documentation that accelerate adoption of new features and systems. Known for fixing what slows teams down, Shay blends hands-on Drupal administration and systems experience with a long track record in district-wide IT operations, bringing both technical depth and operational empathy. An often-overlooked strength is their ability to translate frontline support signals into prioritized product improvements, closing feedback loops that drive measurable improvement.
12 years of coding experience
3 years of employment as a software developer
BAS Computer Visualization Technology, BAS Computer Visualization Technology at ITT Tech
Github Skills (26)
drupal10
circleci10
scripting9
acquia9
behat9
psysh9
knife9
symfony-console9
php9
composer9
cli9
drush9
prestashop-module8
shell8
symfony8
Programming languages (2)
Github contributions (5)
shaysmith/eessmith
Sep 2017 - Mar 2025
Contributions:141 PRs, 74 pushes, 3 branches in 7 years 7 months
shaysmith/acquia-ra-composer
Dec 2017 - Aug 2020
Contributions:7 pushes in 2 years 8 months
dockerautomationcomposerarchitecturecomposer-json
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